Terms of service

Last Updated: August 24, 2026

These Terms of Service ("Terms") govern your use of https://lipsajewels.com/ and your purchase of jewellery from Lipsa Jewels, a proprietorship business based in Surat, Gujarat, India.

By accessing our Website, browsing our products, or placing an order, you agree to these Terms and our related policies.

1. Our Business

Lipsa Jewels creates jewellery on a made-to-order and custom-crafted basis.

Every piece is custom crafted to the customer's specifications after an order is placed.

We do not generally maintain ready-to-ship inventory.

2. Eligibility

By using our Website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement.

• Information provided by you is accurate.

• You are authorised to use the payment method used.

• You will comply with applicable laws.

3. Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, measurements, and other information.

Because jewellery may be handmade and may contain natural materials, minor variations may occur.

Photographs may also appear differently depending on lighting, photography, screen settings, and device.

4. Custom Orders

When you place an order, production may involve:

• Material sourcing

• Gemstone sourcing

• Manufacturing

• Customisation

• Sizing

• Stone setting

• Polishing

• Finishing

• Quality inspection

Once materials have been sourced or production has started, cancellation may no longer be possible.

5. Customer Specifications

Customers are responsible for providing accurate:

• Ring size

• Measurements

• Design specifications

• Personalisation

• Gemstone requirements

• Metal requirements

• Shipping information

• Other customisation information

We are not responsible for errors resulting from incorrect information supplied or approved by the customer.

6. Customer Reference Designs

We welcome customers to share:

• Images

• Sketches

• Inspiration

• Design references

• Existing jewellery references

Customers are responsible for ensuring that the material they provide does not unlawfully infringe another person's intellectual-property rights.

A reference image does not necessarily mean that the final jewellery will be an identical reproduction.

7. Orders

Submitting an order constitutes a request to purchase the selected product.

We may refuse or cancel an order where reasonably necessary, including because of:

• Product availability

• Material availability

• Pricing errors

• Technical errors

• Suspected fraud

• Payment issues

• Shipping restrictions

• Inaccurate customer information

• Circumstances outside our reasonable control

8. Pricing and Payment

Payments are processed through Razorpay.

Razorpay may provide payment methods including UPI, debit cards, credit cards, net banking, and other available methods.

Prices displayed at checkout are subject to applicable taxes, shipping charges where applicable, and destination-country customs or import charges.

9. Production Time

Every piece is custom crafted after the order is placed.

Standard production time: 10–14 business days.

Production time begins after the order has been successfully placed and the required information for production is available.

Production time is separate from shipping time.

10. Shipping

We provide worldwide shipping.

Standard Shipping: 10–12 business days

Express Shipping: 7–10 business days

Tracking: Fully tracked delivery is included.

Shipping times are estimates and may be affected by customs, courier delays, weather, government restrictions, or other circumstances beyond our reasonable control.

11. Special Delivery Dates

If you require delivery by a specific calendar date for a wedding, event, gift, or other occasion, you must contact us before completing your purchase.

We will assess whether the requested date is compatible with production and shipping schedules.

We do not guarantee delivery by a particular date unless we have expressly confirmed the arrangement in writing.

12. Shipping Charges and Customs

We provide worldwide shipping.

Customers are responsible for applicable destination-country:

• Customs duties

• Import taxes

• VAT/GST

• Brokerage charges

• Courier handling charges

• Other government or import-related fees

Refusal to pay applicable customs charges does not automatically qualify an order for cancellation or refund.

13. Cancellation

Customers may request cancellation within 24 hours of placing an order.

Cancellation requests must be submitted to:

hello@lipsajewels.com

Cancellation is subject to the production status of the order.

If production or material procurement has already begun, Lipsa Jewels may be unable to cancel the order.

14. Returns and Refunds

Because all jewellery is custom crafted for the customer, we generally do not accept returns or refunds for change of mind or personal preference.

Please see our Return & Refund Policy for complete details.

Nothing in these Terms excludes mandatory consumer rights that cannot legally be excluded.

15. Ring Sizing

Customers are responsible for selecting or providing the correct ring size.

Wrong-size orders are generally not eligible for refund.

Where resizing is possible, additional charges may apply.

In certain cases, Lipsa Jewels may offer complimentary resizing at its discretion. The customer may still be responsible for courier charges for sending the jewellery to us and receiving the resized jewellery back.

16. Damaged or Incorrect Products

Customers should inspect their order after delivery.

If an item is damaged, materially defective, or materially different from the agreed specifications, contact:

hello@lipsajewels.com

within 24–48 hours of delivery.

We will review the issue case by case and may offer repair, replacement, correction, or another appropriate remedy.

17. Jewellery Care

Customers are responsible for caring for jewellery appropriately.

Damage caused by misuse, chemicals, impact, improper storage, unauthorised repairs, unauthorised resizing, or normal wear and tear is generally not covered.

18. Warranty

Unless expressly stated otherwise for a specific product or order, Lipsa Jewels does not provide a general product warranty.

This does not exclude mandatory rights or remedies that cannot legally be excluded.

19. Intellectual Property

All Website content, including product photographs, designs, graphics, logos, text, videos, and branding, is owned by or licensed to Lipsa Jewels unless otherwise stated.

Unauthorised reproduction, copying, distribution, or commercial use is prohibited.

20. Third-Party Services

Our Website may use third-party services including:

• Shopify

• Razorpay

• DHL

• UPS

• Other shipping providers

• Other service providers

Third-party services are subject to their own terms and policies.

21. Website Availability

We do not guarantee that the Website will always be uninterrupted, error-free, secure, or continuously available.

We may perform maintenance, updates, or changes to the Website.

22. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, war, strikes, customs restrictions, courier disruptions, government actions, material shortages, technical failures, or other extraordinary events.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Lipsa Jewels will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from Website use or product purchases.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

24. Governing Law

These Terms are governed by the laws of India, subject to mandatory consumer protection laws applicable to customers in their jurisdiction.

Where legally permitted, disputes relating to Lipsa Jewels shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

25. Complaints

For customer complaints or order-related concerns, please contact:

hello@lipsajewels.com

Please include your order number and relevant details.

We encourage customers to contact us first so that we can attempt to resolve the matter directly.

26. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our Website and the "Last Updated" date will be revised.

27. Contact

Lipsa Jewels
Surat, Gujarat, India

Email: hello@lipsajewels.com
Website: https://lipsajewels.com/

For policy, order, and customer-support matters, please contact us by email.

Lipsa Jewels