Privacy policy

Last Updated: August 24, 2026

This Privacy Policy explains how Lipsa Jewels, a proprietorship business based in Surat, Gujarat, India ("Lipsa Jewels", "we", "us", or "our"), collects, uses, stores, and shares personal information when you visit or purchase from https://lipsajewels.com/ (the "Website").

By using our Website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Full name

• Email address

• Phone number

• WhatsApp contact information

• Billing address

• Shipping address

• Country

• Order information

• Custom jewellery requirements

• Ring size and measurements

• Design preferences

• Reference images or designs

• Communications you send to us

• Information required to provide customer service

2. Information Collected Through Shopify

Our Website is powered by Shopify.

Shopify and related technology may collect or process information necessary to operate our online store, including information relating to:

• Website visits

• Device and browser information

• IP address

• Shopping activity

• Orders

• Checkout

• Transactions

• Website security

Shopify may process information according to its own privacy policies and applicable terms.

3. Payment Information

Payments are processed through Razorpay.

Razorpay provides payment methods such as applicable UPI, debit card, credit card, net banking, and other payment methods made available through its platform.

Lipsa Jewels does not intend to directly store complete card numbers, CVV numbers, PINs, or other sensitive payment credentials on our own systems.

Payment information is processed by the applicable payment provider in accordance with its security practices and privacy policies.

4. How We Use Personal Information

We may use personal information to:

• Process orders

• Create custom jewellery

• Communicate about orders

• Confirm payments

• Arrange production

• Arrange shipping

• Provide tracking information

• Handle customs and delivery requirements

• Respond to customer enquiries

• Provide customer support

• Prevent fraud

• Maintain Website security

• Improve our Website

• Comply with legal obligations

• Maintain business records

• Resolve disputes

5. Sharing Information With Third Parties

We may share information where reasonably necessary to provide our products and services.

Shopify

We use Shopify to operate our online store, checkout, order management, and related Website functions.

Razorpay

We use Razorpay to process customer payments.

Shipping and Logistics Providers

We may provide customer information to shipping and logistics providers, including:

• DHL

• UPS

• Other international courier providers

• Local delivery partners

• Customs and clearance providers

Information may include:

• Name

• Shipping address

• Phone number

• Email address

• Order information

• Other information required for delivery

Government and Customs Authorities

For international orders, information may be provided to customs authorities, government agencies, or other authorities where necessary to legally import, export, clear, or deliver an order.

6. International Data Transfers

Because we serve customers worldwide and use international technology, payment, shipping, and logistics providers, personal information may be processed or transferred outside India and outside the country where you live.

Where required by applicable law, we will take reasonable measures to provide appropriate protection for personal information transferred internationally.

7. Cookies

Our Website may use cookies and similar technologies.

Cookies may be used to:

• Operate the Website

• Maintain shopping cart functionality

• Support checkout

• Remember preferences

• Improve Website performance

• Analyse Website usage

• Provide security

• Support marketing or advertising functionality where applicable

You may control cookies through your browser settings, although disabling certain cookies may affect Website functionality.

8. Customer Communications

If you contact us by email, phone, or WhatsApp, we may retain information from those communications for:

• Customer service

• Order processing

• Record keeping

• Dispute resolution

• Business administration

9. Custom Design Information

If you send us reference images, sketches, measurements, or design information, we may process that information to understand and fulfil your custom jewellery request.

We may retain relevant design and order information as reasonably necessary for order records, customer service, and business purposes.

10. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary for:

• Order fulfilment

• Customer service

• Accounting

• Tax obligations

• Legal compliance

• Fraud prevention

• Dispute resolution

• Business records

When information is no longer reasonably required and we are not legally required to retain it, we may delete, anonymise, or securely dispose of it.

12. Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

• Request access

• Request correction

• Request deletion where legally available

• Request information regarding processing

• Withdraw consent where applicable

• Object to or restrict certain processing

• Exercise other rights provided by applicable privacy law

To make a privacy request, contact:

hello@lipsajewels.com

We may need to verify your identity before responding to certain requests.

13. Marketing

Where permitted and where you have chosen to receive marketing communications, we may send information about our jewellery, products, collections, or offers.

You may unsubscribe from promotional email communications.

Transactional communications, such as order confirmations, production updates, payment information, and shipping updates, may continue where necessary.

14. Children's Privacy

Our Website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Websites

Our Website may contain links or integrations with third-party websites and services.

Third-party services have their own privacy practices, and Lipsa Jewels is not responsible for their independent privacy policies or practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The "Last Updated" date will be revised when changes are made.

17. Contact Us

For privacy-related questions or requests:

Lipsa Jewels
Surat, Gujarat, India

Email: hello@lipsajewels.com

Website: https://lipsajewels.com/

We use email as our designated contact method for privacy requests.

Lipsa Jewels