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Orders
Below are some of are common questions about orders
Are your diamonds and metals certified?
Our lab-grown diamonds and moissanite are sourced from trusted suppliers, with certification provided where applicable. Our gold and silver jewellery is hallmarked in accordance with applicable standards where required. Please contact us if you would like certification or hallmark details for a specific piece.
How can I track my shipment?
Once your order has been dispatched, we’ll email you the tracking details provided by the courier so you can follow your shipment’s progress.
Can I cancel my order?
Yes. You may request cancellation within 24 hours of placing your order by emailing hello@lipsajewels.com. Cancellation is not guaranteed and depends on the production status of your order. If production, material sourcing, gemstone procurement, customisation, or other non-recoverable work has already begun, cancellation may no longer be possible. If cancellation is approved, any applicable refund will be processed to the original payment method, subject to applicable law and any permitted deductions for costs already incurred.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we offer worldwide shipping through trusted international couriers. Once your package is dispatched, you will receive tracking information so you can follow your shipment through delivery.
What is your return policy?
Because our jewellery is custom made to order, we generally do not accept returns or refunds for change of mind or personal preference. If your item arrives damaged, materially defective, or materially different from the agreed specifications, please contact us at hello@lipsajewels.com within 24–48 hours of delivery. We will review the issue and provide an appropriate remedy on a case-by-case basis, in accordance with applicable law.
Will I have to pay customs duties or import taxes?
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and may be collected by the courier or local customs authorities before or upon delivery.