Refund policy

Last Updated: August 24, 2026

At Lipsa Jewels, every piece is custom crafted to your exact specifications after your order is placed. We do not maintain ready-to-ship inventory for our jewellery.

Because each piece is specifically created for the individual customer, All custom-made orders are final and are not eligible for return, exchange, or refund due to change of mind, personal preference, or customer ordering error. This does not affect our procedures for damaged, defective, or incorrect items or any mandatory rights under applicable law.

By placing an order with Lipsa Jewels, you acknowledge and agree to this policy.

1. Custom-Made Jewellery

Every piece is custom crafted after the order is placed.

Our production process may involve:

• Sourcing materials and gemstones

• Manufacturing the jewellery

• Customising the design

• Sizing

• Stone setting

• Finishing and polishing

• Quality inspection

• Packaging

Because these products are created specifically for you, we generally cannot resell or repurpose them for another customer.

2. No Returns

We do not accept returns on custom-made jewellery.

Returns are generally not accepted for:

• Change of mind

• Personal preference

• Customer no longer wanting the item

• Ordering the wrong product

• Incorrect ring size provided by the customer

• Incorrect measurements provided by the customer

• Design preferences changing after production

• Choosing a different gemstone, metal, colour, or finish after production

• Finding a similar product elsewhere

• Failure to review product information before ordering

3. No Refunds for Change of Mind

Because every piece is created specifically after an order is placed, we do not provide refunds because of a change of mind or personal preference.

Customers are encouraged to contact us before ordering if they have questions regarding:

• Design

• Size

• Materials

• Gemstones

• Customisation

• Production time

• Shipping

• Any other product specification

We will be happy to clarify available options before production begins.

4. Order Cancellation

Cancellation requests must be submitted within 24 hours of placing the order.

You may request cancellation by emailing:

hello@lipsajewels.com

A cancellation request does not automatically guarantee cancellation.

Once production, material sourcing, gemstone procurement, customisation, or other work has begun, cancellation may no longer be possible.

If cancellation is requested within the 24-hour period but production or non-recoverable costs have already begun, Lipsa Jewels may be unable to cancel the order.

Where a cancellation is approved, any applicable refund will be processed through the original payment method, subject to applicable law and any permitted deductions for costs already incurred.

5. Incorrect Ring Size

Customers are responsible for providing or selecting the correct ring size.

If the wrong size is provided by the customer, the item is generally not eligible for a refund or return.

Where resizing is technically possible, Lipsa Jewels may offer resizing for an additional fee.

In some cases, Lipsa Jewels may offer complimentary resizing at its discretion.

However, the customer will generally be responsible for the courier/shipping costs associated with sending the jewellery to Lipsa Jewels and having the resized jewellery shipped back.

Resizing may not be possible for every design.

6. Damaged Jewellery

If your jewellery arrives damaged, please contact us within 24–48 hours of delivery at:

hello@lipsajewels.com

Please provide:

• Order number

• Clear photographs of the jewellery

• Photographs of the packaging

• Photographs showing the damage

• A description of the issue

Please retain the original packaging until the matter has been resolved.

We will review the circumstances and determine the appropriate resolution on a case-by-case basis.

Depending on the circumstances, we may offer:

• Repair

• Replacement

• Another appropriate remedy

A refund is not automatically provided for a damaged item.

7. Manufacturing Defects or Incorrect Items

If Lipsa Jewels sends an item that is materially defective due to a manufacturing error or materially different from the agreed order specifications, please contact us within 24–48 hours of delivery.

We may request photographs, videos, order details, and other information necessary to investigate the issue.

Following review, we may provide an appropriate remedy, which may include:

• Repair

• Replacement

• Correction of the item

• Another remedy determined on a case-by-case basis

Any remedy will be determined according to the nature of the issue and applicable law.

8. Normal Characteristics of Handmade and Natural Materials

Jewellery may contain minor variations resulting from handmade production and the use of natural materials.

These may include variations in:

• Colour

• Texture

• Finish

• Weight

• Dimensions

• Gemstone appearance

• Natural inclusions

• Natural characteristics of gemstones

Such characteristics are not automatically considered defects.

9. Damage Caused After Delivery

Lipsa Jewels is not responsible for damage caused after delivery through:

• Accidental impact

• Improper handling

• Improper storage

• Exposure to chemicals

• Exposure to chlorine

• Improper cleaning

• Unauthorised repairs

• Unauthorised resizing

• Modification by another jeweller

• Normal wear and tear

• Other misuse

10. Customer-Provided Designs

We welcome customers to share reference images, sketches, inspiration, or other design ideas for custom jewellery.

Customers are responsible for ensuring that any material they provide to us does not unlawfully infringe another person's intellectual-property rights.

Providing a reference image does not guarantee that the final jewellery will be an identical reproduction. The final design may be adjusted as necessary for manufacturing, structural integrity, material availability, or other practical reasons.

11. Shipping Damage and Courier Claims

We use tracked international shipping services.

If an item is damaged during transportation, Lipsa Jewels may communicate with the relevant courier or shipping provider to investigate and, where appropriate, submit a shipping claim.

Customers may be asked to provide photographs, packaging information, delivery details, or other documentation required for the investigation.

12. Customs, Duties, and Taxes

Worldwide shipping does not necessarily mean that destination-country customs duties, import taxes, VAT/GST, brokerage fees, or other government charges are included.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Refusal to pay applicable customs charges does not automatically qualify an order for cancellation or refund.

13. Refund Processing

Where Lipsa Jewels determines that a refund is appropriate, the refund will generally be processed using the original payment method, where technically and legally possible.

The time required for the refund to appear may depend on the payment provider or financial institution.

14. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.

Where applicable law requires a return, refund, replacement, repair, cancellation right, or other remedy, Lipsa Jewels will comply with that requirement.

15. Contact Us

For return, refund, cancellation, damage, or order-related enquiries, contact us by email:

Lipsa Jewels
Surat, Gujarat, India

Email: hello@lipsajewels.com

Please include your order number and a clear description of your request.

Lipsa Jewels — Custom Made, Specifically for You